Presenter: Mahdi Goodarzi, Gapsfree

This workshop will enable the participant to understand how to manage disruption in projects:

 (1) delays and disruption claims at the time of Force Majeure events and (2) contractual requirements adherence when delays and disruptions occur to avoid possible disputes and losing the contractual rights.

Presenter: Taryn Bond-Barnard, Graduate School of Technology Management, University of Pretoria

One of the most important things a project leader can do during times of uncertainty is to communicate. For many, uncertainty about the future increases their fear. Therefore it is imperative that project leaders are empowered with knowledge and communication skills to successfully lead their teams during these times. This micro skills workshop will draw on current literature and insight to provide project leaders with actionable ways to improve their communication during periods of uncertainty.  

Presenter: Karin Van Rooyen, PM.Ideas

During this session you will get to understand the critical skills of a customer centric individual and how to ensure that customer value trumps business value. In the face of disruption, our customer needs and expectations will change and you need to continually meet their demands. We will focus on practical intervention techniques around the customer journey map, the questions which you need to continually ask to remain on top of your game and ensure your projects deliver the outcomes they intended to achieve.